Scope and third-party charges
This policy applies only to payments received by Quguo Limited for BlendCanvas services. Charges made by your own AI, workflow, storage or other provider must be disputed or refunded through that provider. A displayed credit balance does not by itself prove a purchase or create a cash redemption right.
When a refund may apply
If we offer paid services, you may request a refund within seven calendar days of your first purchase provided none of that purchase has been used. We also review duplicate or unauthorized charges and paid services not delivered because of a verified failure on our side. Depending on the issue, a remedy may be a retry, credit correction or refund. Mandatory consumer rights always apply.
Used services and requests
Successfully delivered services and consumed credits are generally non-refundable merely because an AI result does not match expectations, except where law or the purchase agreement requires otherwise. Contact support with your account, order or transaction reference, payment date, issue and evidence. Never email passwords, API keys or full card details. Report duplicate or unauthorized charges promptly.
Processing and paid plans
We will assess the request and communicate the outcome. Approved refunds normally return through the original payment method; arrival depends on the payment provider. Promotional credits have no cash value. Any cancellation, renewal or validity rules apply only to plans expressly offered at purchase; this policy does not introduce a subscription or automatic renewal.
Questions about this policy? Contact [email protected] · Quguo Limited